Data Deletion Instructions

How to Request Deletion of Your Data

Your Right to Data Deletion

At Hippo, we respect your privacy and your right to control your personal data. If you wish to delete your data that we have collected through our services, including data from Facebook/Meta integrations, you can request deletion by following the instructions below.

What Data Can Be Deleted

You can request deletion of the following data:

  • Account information (name, email, phone number)
  • Practice information and preferences
  • Usage data and analytics
  • Data collected through Facebook/Meta integrations (lead form submissions, advertising data)
  • Call recordings and transcripts (subject to legal retention requirements)
  • Any other personal information we have collected

How to Request Data Deletion

Method 1: Email Request

Send an email to our privacy team:

privacy@tryhippo.ai

Subject Line: Data Deletion Request

Include in your email:

  • Your full name
  • Email address associated with your account
  • Phone number (if applicable)
  • Practice name (if applicable)
  • Specific data you want deleted (or "all data")

Method 2: Contact Form

Visit our contact page and submit a data deletion request:

Go to Contact Page

Method 3: Account Dashboard

If you have an active account, you can request deletion directly from your account settings in the dashboard.

Facebook/Meta Integration Data

If you've interacted with us through Facebook or Instagram (such as submitting a lead form through a Facebook ad), we collect certain data through Meta's platforms. To delete this data:

Step 1: Request Deletion from Hippo

Use any of the methods above to request deletion of your data from our systems. Make sure to mention that you interacted with us through Facebook/Instagram.

Step 2: Manage Your Facebook Data

You can also manage what data Facebook shares with third-party apps by:

  • Going to Facebook Settings → Apps and Websites
  • Finding "Hippo" in the list of apps
  • Clicking "Remove" to revoke access

Processing Your Request

Timeline

We will process your data deletion request within 30 days of receiving your request. In some cases, we may need additional time to verify your identity or locate all of your data across our systems.

Verification

To protect your privacy, we may ask you to verify your identity before processing your deletion request. This may include:

  • Confirming account details
  • Responding to verification questions
  • Providing additional identification

Confirmation

Once your data has been deleted, we will send you a confirmation email to the email address you provided in your request.

Important Notes and Exceptions

Legal Retention Requirements

In some cases, we may be required by law to retain certain data, such as:

  • Financial records for tax and accounting purposes
  • Healthcare records subject to HIPAA retention requirements
  • Data needed to comply with legal obligations or ongoing litigation
  • Anonymized or aggregated data that cannot be linked back to you

Account Deletion

If you request deletion of all your data, your account will be permanently deleted, and you will no longer be able to access our services. This action cannot be undone.

Backup Systems

While we will delete your data from our active systems immediately, it may take up to 90 days to remove your data from backup systems and archives.

Additional Privacy Rights

In addition to data deletion, you also have the right to:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Portability: Request your data in a portable format
  • Opt-Out: Opt out of certain data processing activities

For more information about your privacy rights, please review our Privacy Policy.

Questions or Concerns?

If you have any questions about data deletion or your privacy rights, please contact us:

For Meta App Review

This page provides clear instructions for users to request deletion of their data collected through Facebook/Meta integrations, in compliance with Meta's Platform Policy 4.a. Users can request deletion by emailing privacy@tryhippo.ai, and we will process all requests within 30 days.